Hotel conditions

1. Reservations and cancellations

  • Reservations at the hotel are accepted by the Manager or the administrator on duty, by phone, email or on the spot. To confirm a reservation, a deposit of 50% of the desired stay value is required, payable by bank transfer or in cash in BGN.
  • When paying by bank transfer, the reservation is confirmed after receiving the amount on the hotel’s bank account.
  • The transferred amount is refunded without penalty up to 10 days before the check-in date. In case of cancellation up to 72 hours or less before the date of arrival, the value of the transferred deposit is not refunded.
  • In the case of cancellation of reservations based on Early Booking offer and Last Minute Deal offers, the value of the transferred deposit is not refunded.
  • Reservations under the “prepaid tariff” and/or tied to the purchase of a voucher have no cancellation options; it is possible to change the date during the validity period of the offer.

2. Accommodation conditions

The prices for accommodation at Katalina Resort are listed on the hotel’s official website: https://katalinaresort.com/

  • Payment methods

– in cash
– with a debit or credit card at the hotel
– by bank transfer in advance to the following bank account: DSK BANK, BG40STSA93000026204502, BIC:STSABGSF , KATALINA RESORT EOOD

Check in at the hotel takes place after 2:00 p.m.

  • Rooms are vacated by 12:00.
  • If the stay is extended until 2:00 p.m., a one-time break fee of BGN 50 is paid, until 6:00 p.m. a one-time fee of BGN 90 is paid, and after 6:00 p.m. the price of the room is due.
  • Children – All children are welcome at the hotel!
  • Food and drinks

– Bringing food and drinks into the hotel’s rooms and the restaurant is prohibited.
– An exception is food for babies and small children, as well as for people with a special diet.

  • Animals – The stay of animals at the hotel and restaurant is prohibited, unless there is an express permission from the Manager.